Frequently Asked Questions

1. What is Jewels by Sonara?

Jewels by Sonara is an online jewellery brand offering thoughtfully designed pieces made to add elegance and style to every occasion.

2. Are your products genuine?

Yes. We aim to provide accurate product descriptions and details. Product material, plating, stones and other specifications are mentioned on the respective product page.

3. How do I place an order?

Simply select your favourite product, add it to your cart, and complete the checkout process using the available payment options.

4. What payment methods do you accept?

We accept the payment methods displayed at checkout, including available online payment options.

5. How long will my order take to arrive?

Orders are generally dispatched within the timeframe mentioned on our website. Delivery time may vary depending on your location and the courier service.

6. Can I track my order?

Yes. Once your order has been shipped, tracking details will be shared with you through the contact information provided during checkout.

7. Do you offer returns or exchanges?

Returns and exchanges are subject to our Return & Exchange Policy. Please check the policy before placing your order.

8. What if I receive a damaged or incorrect product?

Please contact us as soon as possible after delivery with your order details and clear photographs/videos of the product and packaging. We will review the issue and assist you accordingly.

9. Do you offer refunds?

Where eligible under our Return & Exchange Policy, refunds will be processed according to the applicable payment method and refund terms.

10. Will my jewellery look exactly like the pictures?

We make every effort to display products accurately. However, slight differences in colour or appearance may occur due to lighting, photography and individual screen settings.

11. How should I care for my jewellery?

Keep your jewellery away from water, perfumes, lotions, chemicals and excessive moisture. Store each piece separately in a dry place when not in use.

12. Do you ship across India?

Yes, we aim to deliver orders across India wherever our courier partners provide service.

13. Do you offer Cash on Delivery?

Cash on Delivery is available only for eligible locations and orders, if enabled at checkout.

14. How can I contact Jewels by Sonara?

For questions regarding products, orders or support, please contact us through the contact details provided on our website.

15. Do you provide GST invoices?

Currently, Jewels by Sonara is not GST registered. Therefore, GST invoices are not issued. Any applicable taxes or charges will be communicated transparently during checkout.

16. Can I cancel my order?

Order cancellation is subject to the status of your order. Please contact us as soon as possible if you wish to cancel an order.

17. Are jewellery colours and finishes permanent?

Jewellery finishes may naturally change over time depending on usage, exposure to moisture, chemicals, perfumes and individual skin chemistry. Following our care instructions can help maintain the finish.

18. Is my personal information secure?

We take reasonable measures to protect your personal information and process it in accordance with our Privacy Policy.

19. Can I change my shipping address after placing an order?

Please contact us immediately if you need to change your address. Changes may not be possible once an order has been dispatched.

20. How can I get help with my order?

You can reach out to our customer support team with your order number and query, and we'll be happy to assist you.