Shipping Policy

Last Updated: August 2026

We want your Jewels by Sonara order to reach you safely and on time.

1. Order Processing

Orders are generally processed and dispatched within 2–5 business days after successful payment and order confirmation.

During sales, launches or other high-demand periods, dispatch may take slightly longer.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Remote or certain serviceable locations may require additional time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order is shipped, tracking information may be shared with you through the contact details provided during checkout.

5. Delayed Deliveries

Delivery timelines are estimates and may be affected by weather, courier delays, public holidays, incorrect addresses or other circumstances beyond our control.

6. Incorrect Address

Please ensure that your shipping address and contact details are correct before placing your order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Damaged Packages

If your package appears damaged or tampered with when delivered, please take photographs/videos of the package before opening it and contact us as soon as possible.

8. Contact Us

For shipping-related questions, please contact Jewels by Sonara through the contact details provided on our website.

Jewels by Sonara
Website: https://www.jewelsbysonara.com/