Return & Exchange Policy

Last Updated: August 2026

At Jewels by Sonara, we want you to be happy with your purchase. Please read the following policy before placing an order.

1. Return & Exchange Eligibility

Returns or exchanges are accepted only for products that are eligible under this policy.

The product must be:

Unused and unworn
In its original condition
Returned with the original packaging
Accompanied by the order details

2. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Order number
Clear photographs of the product
Photographs/videos of the packaging

After reviewing the issue, we will provide an appropriate resolution.

3. Non-Returnable Items

For hygiene and product-safety reasons, certain jewellery products may not be eligible for return or exchange.

Any product-specific exclusions will be mentioned on the product page or at the time of purchase.

4. Exchange

If an exchange is approved, the replacement product will be subject to availability.

If the requested replacement is unavailable, an alternative resolution may be offered.

5. Refunds

Where a refund is approved, it will generally be processed through the original payment method.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

6. Return Shipping

For approved returns or exchanges due to a damaged, defective or incorrect product, Jewels by Sonara will provide appropriate instructions regarding return shipping.

For other eligible returns, shipping charges may apply.

7. Important

Please do not send any product back without contacting us and receiving return instructions.

Products returned without prior approval may not be accepted.

8. Contact Us

For returns or exchanges, please contact Jewels by Sonara through the contact details provided on our website.

Jewels by Sonara
Website: https://www.jewelsbysonara.com/